We welcome returns within 30 calendar days of delivery for items that remain unworn, unwashed, and in their original condition (with all tags intact). To support our sustainability efforts, we kindly request reusing the original packaging whenever possible to minimize waste.
For orders shipped to Canada, tracking updates may be limited once the package reaches customs. After clearance, additional delivery status updates will typically be available through your local postal service’s tracking platform. We recommend checking both the original shipping carrier’s portal and your local postal service tool for the most up-to-date information.
Our product materials are carefully selected to balance three core priorities: premium quality, exceptional comfort, and responsible sourcing. We are committed to ethical and sustainable practices throughout our supply chain.
To extend the lifespan of your garments and maintain their quality, we recommend the following care:
- Opt for hand washing or use the delicate cycle on your washing machine with cold water.
- Avoid harsh detergents or bleach to preserve fabric integrity.
- Air drying is strongly encouraged—this not only protects the fabric (preventing shrinkage or damage from high heat) but also supports energy conservation.
- If machine drying is necessary, use the lowest heat setting.
